Revenue Services at Northern Health
Our Revenue Services team provides a financial billing and collection service to our patients and doctors. Our team liaises directly with patients, insurance companies and third party compensable companies (TAC and WorkCover Insurance) regarding hospital accounts.
Using your Private Health Insurance
Our Patient Liaison Officer (PLO) team assist our patients with confirming their eligibility to use their private health insurance for their admission.
Our PLO team operating hours are Monday to Friday 7.30 am to 4 pm.
For more information please contact:
Phone: (03) 8405 2065
Email: NHS-PatientLiaisonOffice@nh.org.au
Paying invoices
If you receive an invoice, the bottom of the invoice outlines instructions on how to pay the invoice via Internet, phone banking, BPay or in-person.
To make a payment via the online portal please click here.
Our cashiers are available at Northern Health to take payments face-to-face and over the phone. Our cashier operating hours are provided below:
| Northern Hospital Epping | Monday – Friday 9 am – 4.30 pm |
| Broadmeadows Hospital | Tuesday 9 am – 4.30 pm |
| Bundoora Centre | Wednesday 9 am – 4.30 pm |
| Kilmore District Health | Thursday 9 am – 4.30 pm |
For more information please contact:
Phone: (03) 8405 8570
Medicare Ineligible patients
As a Medicare Ineligible patient, you are not covered by Medicare for your attendances or admissions to Northern Health. You are responsible for all invoices related to your admission or attendance, however if you have Overseas Visitor Insurance with an Australian Insurance company some of your costs may be covered.
Our Medicare Ineligible PLO is available to assist you with any questions you may have regarding your admission to Northern Health.
Further information regarding Medicare Ineligible attendances and admissions not related to maternity can be found on the attached brochure.
All Medicare Ineligible Maternity related information can be found on the attached brochure.
*Cardiac Procedure Unit charge includes bed fee only.
**Maternity Package does not include anaesthetic, radiology, pathology, pharmaceutical, aids and appliances products or the costs associated with your baby’s admission to Special Care Nursery.
For more information please contact:
Ph: (03) 8405 2603
Email: MIP@nh.org.au
Transport Accident Commission (TAC)
If your attendance or admission at Northern Health is related to a transport accident, you are required to lodge a claim with the TAC. You will be asked to sign a Private and Compensable Patient election form that will enable Northern Health to assist you with initiating this claim.
Whilst TAC aims to deliver your entitlements as quickly and efficiently as possible, this is reliant on you providing all relevant information quickly, to assist with processing your claim in a timely manner. Once you have an approved TAC claim, all associated accounts will be forwarded to TAC on your behalf. The TAC will pay for medical treatment and other services that you need as a result of your injuries from a transport accident.
Failure to lodge a TAC claim may result in these accounts involving any medical costs being forwarded to you for payment.
For more information please contact:
Ph: (03) 9485 9317
www.tac.vic.gov.au
WorkCover
After an injury at work has occurred, there are steps you need to follow to ensure that you meet your obligations in the claims process. If you have suffered a workplace injury, you must report it to your employer as soon as possible. If your attendance or admission at Northern Health is related to a workplace accident or injury, you are required to ensure that a claim is made through WorkCover (VWA) by your employer.
If you have not notified your employer within 30 days of becoming aware of the injury, you may not be entitled to compensation. You are required to provide Northern Health with valid employer details in order for all associated accounts to be forwarded for payment. In the event that the accounts are not settled by your employer, associated accounts will be forwarded to you for follow up or payment.
For more information please contact:
Ph: (03) 9485 9317
www.worksafe.vic.gov.au
Allied Health
Northern Health provides Allied Health related services to patients such as aids and appliances, childbirth classes and Transitional and Community Care Programs. These charges are outside of the standard public funded items and as such you may receive an invoice for any of the listed services.
If you have received an invoice and you would like to pay it please refer to “Paying Invoices” above.
For more information please contact:
Ph: (03) 9485 9322
Email: AlliedHealthAccounts@nh.org.au
Contact Us
| Query | Phone | |
| Paying an invoice | (03) 8405 8570 | |
| Using private health insurance (Medicare patients only) | (03) 8405 2605 | NHS-PatientLiaisonOffice@mh.org.au |
| Advice for Medicare Ineligible Patients | (03) 8405 2603 | MIP@nh.org.au |
| WorkCover and TAC Enquiries | (03) 9495 3678 | NH-CompensableBilling@mh.org.au |
