About Us
Community Access is a single point of contact within Northern Health that receives and processes referrals for the following community-based services:
- Sub-acute allied health
- Commonwealth Home Support Program (via My Aged Care) and HACC PYP services
- Hospital Admission Risk Program including Diabetes
- National Disability Insurance Scheme
- Paediatric Allied Health Service
When making a referral please include the following information:
- Patient’s full name
- Patient’s Date of Birth
- Patient’s address
- Patient or nominated persons contact Phone number
- Preferred mode of contact (Phone, Email, SMS or Letter)
- Medicare Card number (if patient doesn’t Medicare please document this on the referral)
- Primary General Practitioner
- Clinical reason for referral
- Supporting clinical information including medical history and list of current medications (see specific service and clinic criteria for relevant information for each service)
How to Refer
Fax: 84058616
How to contact for general enquiries
Telephone: 94953443 or 1300 128 593
Email: Community.Access.Helpdesk@nh.org.au
If you would like to reschedule an appointment, or you feel that your situation has changed and you wish to speak to a clinician about your circumstances please contact us on 94953443.
Processing Referrals within Community Access
We aim to notify the patient and referrer of the outcome of the referral within 8 working days of receipt of referral.
If the referral meets service criteria and therefore accepted we will try to offer an appointment in the first instance. If we cannot, we will add you to the waiting list.
We aim to make appointments for category 1 (urgent) referrals within 30 days, category 2 referrals will be booked in 6+ weeks. If you would like to discuss the waiting time for a specific service please contact us via phone 94953443.
If the referral has been declined the referrer will be notified of the reason.
If you need assistance contacting us please consider the below service:
- Telephone Interpreting Services (TIS) on 131 450
- For people with hearing or speech loss: TTY: 1800 555 677
- Speak and Listen: 1800 555 727
- Internet relay: National Relay Service: www.relayservice.gov.au
- ATSI support unit 0418 170 315
- Patient experience/feedback 84052457
Hours of operation
08.15 am – 4.15pm, Mon-Fri excluding public holidays
- Locations offering this service
- Northern Hospital Epping
- Broadmeadows Hospital
- Craigieburn Centre
- Bundoora Centre
