For Patients and Visitors
What is the Service?
Northern Health is a registered NDIS provider for Allied Health and Continence Nursing services. Our team specialises in the management of people living with complex needs and provides a coordinated multidisciplinary approach to care. Our goal is to enable people to participate to their full capacity in their everyday life at home and within the broader community.
What can I expect from the service?
We are an NDIS registered provider for the following services for adults:
- Occupational Therapy
- Physiotherapy
- Speech Pathology
- Dietetics
- Podiatry
- Orthotics
- Exercise Physiology
- Allied Health Assistants
- Continence Nursing
Our team of highly skilled professionals has extensive experience working with people living with chronic and/or progressive neurological conditions such as Motor Neuron Disease, Multiple Sclerosis, Parkinson’s Disease, Acquired Brain Injury including stroke
We are an NDIS provider for the following services for children:
- Continence Nursing
- Paediatric Feeding clinic- run by Speech Pathology and Dietetics
Based on your needs our team can provide therapy to:
- Improve or maintain physical function
- Improve or maintain independence in daily activities
- Improve or assist communication
- Swallowing advice and education including conducting instrumental Videofluoroscopic Swallow Studies
- Dietary and nutritional advice and support including specialist management of enteral feeding tubes
- Prescription of aids and equipment and home modifications
- Carer education
- Assessment and management of feet and footwear needs
- Prescription of a large range of orthotic devices including Functional Electrical Stimulation and custom footwear
- Comprehensive continence assessment and management
What we offer:
- A team of dedicated health professionals with specialist experience in working with people living with disabilities
- A strong focus on provision of quality services that are evidence based
- Strong working relationships with family, carers, workplaces and support coordinators
- Valuable links within the health service and the broader community
- Ability to provide coordinated care across a number if therapy areas.
How will we deliver your care:
- We will meet with you to understand your NDIS plan and discuss how we can work with you to achieve your goals
- Our services can be provided in your home, your local community setting or at our centre. Some consultations can also be provided over the phone.
- Where required we are able to provide joint visits with other disciplines
Am I eligible for care?
To access this service you need to:
- Have a current NDIS plan with allocated hours/funding for Allied Health or Continence Nursing.
How much does it cost?
The fees for NDIS funded supports are set in accordance with NDIS pricing guidelines
What are my rights and responsibilities?
You can find more information about your rights and responsibilities here
What if I have concerns about the service I receive?
If you have a concern about the services you receive from Northern Health you can:
- Talk to your therapist about your concerns
- If you feel this is not possible, talk to the Program’s Manager.
- You can complete a feedback form. Feedback forms are available in the waiting areas or online
- You can also contact the Northern Health Patient Experience Office by:
Post: 1231 Plenty Road Bundoora 3083
Phone: 9495 3229 - If you like, you can have a family member, friend, carer or a disability advocate with you when you meet to discuss any concerns.
- You may not feel comfortable raising your concerns directly with us, or your complaint may not be resolved to your satisfaction. Anyone who wishes to make a complaint has the right to contact the NDIS Commission.
A complaint can be made to the NDIS Commission by:
- Phone: 1800 035 544 or TTY 133 677
- National Relay service and ask for 1800 035 544
- Completing an online complaint contact form
How can I access an advocate?
An advocate is someone who stands beside you and works solely on your behalf and at your discretion. They may be a friend or family member, or a representative of an Advocacy Service.
An advocate can assist you by:
- Ensuring that your rights are maintained;
- Ensuring that you actively participate in decision-making processes; and
- Resolving any problems or complaints you may have in relation to services.
If you wish to have a friend or family member present or involved on your behalf, please speak with your Therapist. A disability advocate can be found using the Disability Advocacy Finder
How can I access an interpreter?
We will arrange an interpreter for you for your appointments with us if you require one. You can find more information about accessing an interpreter here
How can I access these services?
Contact our Community Access team:
- Telephone: 9495 3443
- Fax: 8405 8616
- Email: Community.Access.Helpdesk@nh.org.au
Contact us
If you have questions please get in touch by calling 9495 3443
For Health Professionals
Service Overview
Northern Health is a registered NDIS Provider for Allied Health and Continence Nursing Services. Our team has extensive experience in the assessment and management of people with complex needs and provides a coordinated multidisciplinary approach to care. Our goal is to enable people to participate to their full capacity in their everyday life at home and within the broader community.
What can I expect from the service?
We are registered as a provider for the following services for adult participants:
- Occupational Therapy
- Physiotherapy
- Speech Pathology
- Dietetics
- Podiatry
- Orthotics
- Exercise Physiology
- Allied Health Assistants
- Continence Nursing
Our Allied Health services specialise in the management of participants presenting with chronic or progressive neurological conditions including conditions such as Motor Neurone Disease, Multiple Sclerosis and Parkinson’s Disease
For children participants we offer:
- Continence Nursing
- Paediatric Feeding Clinic- run by Speech Pathologist and Dietitians
Our service specialises in:
The Allied Health service specialises in the management of clients presenting with chronic or progressive neurological disorders including conditions such as Motor Neurone Disease, Multiple Sclerosis, Stroke and Parkinson’s Disease.
Continence Nursing Service are highly skilled in assessment and management of bladder and or bowel dysfunction.
Paediatric Feeding Clinic for children and infants with feeding difficulties.
All referrals need to have Allied Health or Continence Nursing hours on the participant NDIS plan.
Can I refer?
Yes, if the participant has allocated hours on their plan and goals that can be addressed by our specialised team of clinicians
How to refer?
For referrals or enquiries regarding this service please contact the Community Access Service team
Free Call: 1300 128 539
Fax: 8405 8616
Alternative service options
See NDIS website
Each referral is reviewed to ensure we have an appropriate therapist with the capacity for each individual participant.
Inclusion criteria:
Have a current NDIS plan with allocated hours/funding for Allied Health or Continence Nursing.
Exclusion criteria:
No allocated hours/funding on NDIS plan
How to Refer:
For referrals or enquiries regarding this service please contact the Community Access Service team
Free Call: 1300 128 539
Fax: 8405 8616
Alternative service options
To find registered service providers click here.
- Locations offering this service
- Bundoora Centre
